48 hours or more before pick-up, you will be refunded in full.
Less than 48 hours before pick-up, you won’t receive any refund.
No refund will be applied for unused rental days.
You cannot cancel your booking if your rental has already started.
You can cancel your booking in the „My Bookings” section or by sending a cancellation email to info@kibezanzibarcarrental.co.tz
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THE PRODUCT IS NON-REFUNDABLE IN THE FOLLOWING CASES:
You did not inform us about the cancellation of your booking prior to your pickup.
You failed to pick the car up at the arranged time and date.
You failed to provide the documentation that is required to pick the car up.
You failed to provide a credit card with enough available funds and with the main driver’s name printed on it.
*In all of these cases, you’ll receive no refund of the money you’ve paid. The car rental company reserves the right to refuse the car to any customer who fails to arrive at the scheduled time and date with all necessary documentation and a credit card in the main driver’s name with enough available funds for the car’s deposit.
AMENDMENTS
You can amend your booking in the „My Bookings” section at the website at least 48 hours before your rental is due to start.
Please note that if you decide to amend your booking you will be charged an Amendment Fee of 18.00 USD. If you have purchased Cancel Protection you can amend your booking without Amendment Fee up until 1 hour before the scheduled pickup.
Please note that any amendment such as amendment of pickup or drop-off location, car group, rental period, and driver’s personal details may affect the rental price which may be different from what you paid initially.
Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days
